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Open Your Account with Clear Terms and Privacy Protection

We built our legal framework around Malaysian data protection standards so you know exactly how your information is handled when you play Speed Baccarat, browse Football Studio or…

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ace888 Open Your Account with Clear Terms and Privacy Protection
POLICY CONTACT

Reach Our Legal and Data-Protection Team

If you have a question about how we handle your information, want to exercise your data rights, or need a copy of our latest terms document, the channels below connect you to the right desk. We aim to reply within one business day and provide written confirmation for every data request.

Team online

Live Chat

Jump into the lobby and open the chat widget in the bottom corner—our compliance agents can send you policy PDFs, explain clauses or start a formal data request right there. Available daily from nine in the morning until midnight Malaysia time, so if you are in Melaka and have a quick legal question after dinner the team is still online.

Email Desk

Send your inquiry to our legal inbox and attach any supporting documents—account screenshots, transaction IDs or correspondence you want us to review. We read every message in the order it arrives and typically respond within twenty-four hours with a reference number you can track.

Help Centre

Browse the policy section for downloadable versions of our privacy notice, terms of service, responsible-play guidelines and cookie policy. Each document is dated so you know which version was in force when you registered, and we publish a change log whenever we update a clause.

DATA HANDLING

How We Protect Your Information from Registration to Withdrawal

Every piece of data you share—your name during sign-up, your phone number for two-factor authentication, your payment details when you choose Touch 'n Go—is encrypted in transit and…

What We Collect

When you open an account we ask for your full name, date of birth, email address, phone number and a…

Cookies & Tracking

We use first-party cookies to keep you signed in across pages, remember your preferred language and detect suspicious login patterns.

Account Security

Two-factor authentication is mandatory for withdrawals, and we send a one-time code to your registered phone number every time you…

Data Retention

Active account profiles stay on our servers as long as you keep playing, and transaction records are archived for seven…

Your Rights

You can request a copy of all data we hold about you, ask us to correct outdated details or delete…

Who to Contact

Our data-protection officer reviews every formal request and you can reach that desk through the email address listed in the…

Policy and Data-Rights Questions We Hear Most Often

Below are the answers to the legal and privacy questions our support team fields every week. If your question is not covered here, use the live-chat widget or email our legal desk and we will reply with a detailed explanation and any relevant policy excerpt.

We collect your full name, date of birth, email address, phone number and a government-issued ID to verify your identity and confirm you meet the legal age requirement. Payment processors see your wallet ID or card details when you deposit, but we never store full card numbers—only the last four digits for your records.

Your profile, email and phone number are deleted within thirty days of closure. Transaction logs stay in our secure archive for seven years to comply with financial audit rules, but those records are accessible only to compliance officers and are never used for marketing or shared with third parties.

Yes—email our legal desk or submit a request through the help centre and we will send you a JSON export within five business days. The file includes your registration details, transaction history, session logs and any correspondence you had with support, and you can review it offline or ask us to correct inaccuracies.

We share the minimum necessary data with payment processors like Touch 'n Go to complete deposits and withdrawals, and we provide anonymised reports to game studios for performance monitoring. We never sell your data to advertisers, and any third-party service we use is bound by the same data-protection standards as our own platform.

Log into your account, go to the profile settings page and enter the new contact details. We will send a verification code to the new email or phone to confirm it belongs to you, and once you complete that step the update is immediate and your old contact is removed from our records.

If we detect a login attempt from a new device or an unfamiliar IP address, we send you an alert email immediately and temporarily lock your account until you verify the activity. You can unlock it by entering the two-factor code we text to your registered phone, or you can freeze the account permanently through the security dashboard if you believe it was compromised.

Both documents are available in your account dashboard under the legal tab, and you can download them as PDFs. We also publish a change log on that page so you know which version was in force when you registered, and we notify you by email whenever we update a material clause.

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